REFUND POLICY - UAE

OVERVIEW

Charges paid by the Customer to Porter shall be final and non-refundable. However, in certain cases the Company has the discretion to investigate the matter and provide a resolution.

Refund Process:

• The Customer must register the complaint within 24 (Twenty- Four) hours of delivery of the Consignment.
• To register a complaint, Customer shall send an email to our customer support team at help@porter.com.bd and provide relevant details regarding their Consignment, order number, tracking number, and specifics of the issue.

Refund Resolution:

• Post investigation, if the Company ascertains merit in the complaint registered by the Customer then the Company shall intimate the Customer of such approval through email.
• Porter will provide a resolution within 7-15 working days of the complaint, subject to the Terms of Service.
• In case of refunds, the Company will provide a promo code to the Customer to avail the Services.
• Refunds might be subject to certain deductions or fees as per the Company's Terms of Service.
• Any decision made by the Company pertaining to refund is absolute and final.

Note: The refund policy is subject to the terms and conditions outlined in our Terms of Service.