PRIVACY POLICY

This privacy policy sets out how Porter uses and protects any information that you give Porter when you use this website/mobile application for Customers and Driver Partners.

Your privacy matters to SmartShift Logistics Solutions Private Limited (the "Company", "we", "Porter", or "us").

This Privacy Policy ("Policy") describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at https://porter.ae/, or the PORTER mobile applications named Porter and Porter Delivery Driver App (collectively, "Porter Platform" or "Porter App").

The terms "you" and "your" refer to the user of the Porter Platform. The term "Services" refers to any services offered by Porter/You whether on the Porter Platform or otherwise. This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms of Service and the Driver Partner Terms and Conditions based on the user of Porter.

Porter is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

By using the Porter Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Porter Platform.

Porter may change this policy from time to time by updating this page. The current version of this policy is effective from 11th November, 2022. You should check this page from time to time to ensure that you are happy with any changes. The older version of this policy was effective from 23rd February 2014, which can be accessed here.

WHAT WE COLLECT

We may collect the following information:

Name and job title.
Contact information including email address.
Demographic information such as postcode, address, mobile number, login name, preferences and interests.
Use Our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information, invoices, etc.
Other information relevant to customer surveys and/or offers.
app install, uninstall and other installed apps information.
If you sign up to use our Services as a Driver Partner, we may collect location details, profile picture, copies of government identification documents and other details (KYC), vehicle related documents such as insurance, pollution certificate, bank account details, utility bills, registration certificate, driving license, etc. and such other documents which evidence the health or fitness of the vehicle to provide Services on the Porter Platform, call and SMS details which may be shared with our customer while providing the Services.
We collect background check and identity verification information of the Driver Partner. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on the Company's behalf.
In case you sign up as a Driver Partner, enable features that require Porter's access to other applications on Your Device aiming to prevent frauds towards the customers. In case if the Driver Partner wishes to participate in the referral program, the contact list stored in the phone will be accessed by us post the Driver Partner consents to share such selected mobile number. We do not intend to share such selected mobile numbers with any third party.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal Record Keeping
- We may use the information to improve our products and services.
- We may periodically send promotional emails, SMSs, app based notifications and make voice calls about new products, special offers or other information which we think you may find interesting using the email address and mobile number which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, voice, fax or mail. We may use the information to customize the website according to your interests.
- You may specifically opt-out of the above. If you wish to opt out of the above, please contact us at +971 44242323 or email us at help@porter.ae with your request for opting out of such commercial communication from us
Security
- We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not retain any information collected from you for any longer than is reasonably required by us for the purpose of our services or such period as may be required by applicable laws in the United Arab Emirates.
Disclosure We may disclose to third party services certain personally identifiable information listed below:
- Information you provide us such as name, email, mobile phone number.
- Information we collect as you access and use our service, including device information, location and network carrier. We collect precise or approximate location data in foreground when the Porter Platform from the users' mobile devices if they enable us to do so. Porter collects this data from the time a ride or delivery is requested until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud. Porter collects the Driver Partner's location data, and links location data collected during a trip with their customer's account, even if the customer has not enabled us to collect location data from their device. This enables us to offer services to the customers like receipt generation and customer support.
- This information is shared with third party service providers so that we can:
- Enhance your service experience.
- Personalize the app for you so you get the smoothest experience.
- Perform behavioral analytics.
Send or facilitate communications between You and the Driver Partner, such as estimated times of arrival (ETAs), transhipment, and other issues/queries relating to the Service.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and/or Porter Platform.

LINK TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website which may also be in form of a banner advertisement. We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question and may contact that third party directly. We will not disclose or share your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find relevant or interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to help@porter.ae . If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. You can also withdraw your consent by writing to us at help@porter.ae. Such withdrawal will result in discontinuance of the services for which such information is required.

If there are any questions regarding this privacy policy or if you wish to report a breach of the Privacy Policy, you may contact us using the information on the support page.

For any queries or concerns regarding our Services, kindly email us at help@porter.ae.

To refer privacy policy effective before 11th November 2022, go here